vodacom tobi chat

sms marketing facebook messenger resources. Corporate office. I tried to use TOBI (Vodacom ) chat bot of which Now customers simply need to take a picture, scanning a new prepaid SIM card, an ID document or passport for foreign nationals and then record a video with a unique PIN as proof that they are the correct person. Interact with TOBi, our Vodacom virtual assistant. To get started, please enter your Vodacom cellphone number. Telephone +27 11 653 5000. Log in - Tobi (8 days ago) Get full access to tobi’s facebook messenger bot for free when you sign up. TOBi now solves between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website, to ensure minimal disruption to customer services and the good health of his human colleagues. Byron Kennedy. I'm TOBi Vodacom's virtual assistant. All you have to do is log in to the app, tap ‘More’ and then tap ‘Chat to Vodacom’ under Help and Support in the menu. Connecting with TOBi is simple, and can be done using the My Vodacom App. DA: 12 PA: 8 MOZ Rank: 20. These include measures that has seen frontline agents now working from home and practicing social distancing as well as stepping up its reliance on TOBi – Vodacom’s chatbot – which has quickly become an essential self-service agent in Vodacom’s team. TOBi is dedicated and is available to help 24/7, no matter where you are. During the Self-RICA process, TOBi will assist with capturing and validating personal information against external trusted sources including the Department of Home Affairs, biometrics and AI – creating ultimate convenience for the customer. From this lockdown period onwards, customers are able to RICA their SIMs from the comfort of their homes,” says Jorge Mendes, Vodacom Chief Officer Consumer Business Unit. TOBi is transforming the way our customers engage with the brand by solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom app and on the Vodacom website. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. The latest Smarter Everything for Africa! Join the best South African network and enjoy our great Cell Phone deals, Smartphone Data packages, Sim Only Plans, plus Insurance and Internet services. Private Bag X9904, Sandton 2146, South Africa. Chatbot TOBi je novým členem naší Vodafone rodiny. We provide support in the areas of Industry development, Business development , Leadership development, Trade facilitation, News and Information Services , Consultancy Services and Bespoke Event Services. Chat with us. A chatbot is a conversational computer programme that automates certain tasks through text or voice commands, typically by chatting with a user through a conversational interface. While the use of traditional voice channels requires customers to give up a large portion of their time in one go and often during working hours, messaging apps like TOBi give customers the opportunity to send off a series of messages between doing other activities. He has been created using the latest Artificial Intelligence (AI) technology and has been designed to give you a conversational experience that helps you directly solve issues wherever you are. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Already, Vodacom is delivering almost 800 000 TOBi chats per month, with around 70% of them being automatically resolved (not needing to be offloaded to a service agent). Data collected is processed abroad but done so securely. Enter TOBi the chatbot, Vodacom’s newest self-service team member. Required fields are marked *. Check out similar apps to My Vodacom SA - 8 Similar Apps, 4 Features, 5 Review Highlights & 64,842 Reviews. Customer transcripts are maintained for quality, security and audit purposes for a period of 180 days.p> Customer transactions via TOBi are recorded as per Vodacom accounting and audit purposes and maintained for periods defined by those practices. Save my name, email, and website in this browser for the next time I comment. The future is exciting. RICA’s status in South Africa. Find out more about chatbots with our article 'Chatbots 101: Everything you need to know'. To help reduce the spread of COVID-19, please make use of our in-store hand sanitisers. Traditionally, customers looking for help and advice are restricted to either connecting with an agent or using a self-service option to resolve a query, giving them little choice in the way they interact with a company. Ready? With social distancing as the new norm, one of the most innovative and convenient ways to Self-RICA is through TOBi – Vodacom’s chatbot and trusted self-service team member – which allows existing Vodacom customers to RICA prepaid SIMs from the comfort of their own homes. Introducing Self-RICA on our self-service platforms is our way of encouraging customers to perform certain functions from home in support of governments’ call to stay safe and stay at home. Enter TOBi the chatbot, Vodacom’s newest self-service team member. All these identities are compared using AI and biometrics and then verified with the Department of Home Affairs. Forget having to go in-store and skip the call centre queues; rather chat to TOBi whenever you need assistance. Please call Customer Care on 082 1960, FREE from a Vodacom cellphone. To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. Instead of browsing through all the options and completing multiple steps when you already know which phone or tablet you’re after, you’ll simply tell TOBi exactly what you want to buy, ask any questions as necessary and complete your purchase online just as you might in-store. The 'Click to chat' service is currently unavailable. Need help? To access TOBi on the My Vodacom App, select the “Chat to TOBi” option in the app. blog support . Bude vám pomáhat najít odpověď na to, co vás zrovna pálí. “We have simplified the process and further digitised the journey for our customers. With all the latest news, corporate blogs, visual resources, links to our main digital channels and more, it’s never been easier to discover stories about Vodafone UK. Queries via Vodacom’s website are currently routed to TOBi (the chatbot is not in the current version of the app, although it had previously been available). To find out more information about Self-RICA through ToBi, customers can go on the My Vodacom App and select ‘Chat to TOBi’. For more information, visit the COVID-19 Corona Virus South African Resource Portal. According to Vodacom, TOBi is solving between 10 000 to 20 000 customer queries a day via SMS, WhatsApp, the My Vodacom App and on the Vodacom website. Tobi.vodafone.com IP Server: 62.182.240.166, HostName: vodafone-amelia-prod-v3.ipsoft.com, DNS Server: , buying data and so much more Care on 082 1960, FREE from a Vodacom number!, the My Vodacom App Můj Vodafone da: 12 PA: 8 MOZ Rank 20. More about chatbots with our article 'Chatbots 101: Everything you need to know ' to understand complex requests personalise! About the health of all South Africans, our staff and our customers chatz Connect cares about health! Expect to see him appearing in more places, being even more helpful please customer... 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